Terms and Conditions

Using our store

By accessing or placing an order on Sarubima, you agree to use the website lawfully and provide accurate customer, billing, and delivery information.

We may update product descriptions, pricing, delivery availability, or website features at any time to reflect inventory, supplier changes, legal requirements, or service improvements.

Orders and acceptance

Submitting an order through the website is a request to purchase. Your order is confirmed only after successful payment verification or our acceptance of cash-on-delivery or offline arrangements, where offered.

If we cannot accept an order due to stock issues, pricing errors, suspected fraud, service limitations, or payment problems, we may cancel the order and notify you using the contact details you provided.

Pricing and payments

All prices shown on the website are listed in Sri Lankan Rupees unless stated otherwise. Applicable delivery charges, discounts, and taxes are shown during checkout before you place the order.

Online card payments are redirected to PayHere's secure hosted checkout. Your transaction is subject to PayHere's payment processing rules, card issuer approval, and our internal order verification checks.

• You are responsible for ensuring your payment details and contact details are correct before submission.
• An order will not be treated as paid until Sarubima receives a successful payment confirmation through PayHere or another approved payment method.
• If PayHere reports a failed, cancelled, reversed, or disputed transaction, we may place the related order on hold or cancel it.

Fulfilment and delivery

Delivery timelines are estimates and may vary depending on stock location, destination, weather, courier capacity, and public holidays. We will make reasonable efforts to keep you informed if an order is delayed.

The customer must ensure that the delivery address, recipient details, and phone number are correct and that someone is available to receive the order when required.

Returns, cancellations, and liability

Returns, refunds, and cancellations are handled according to our dedicated refund policy and shipping policy. Products that are used, damaged after delivery, or not eligible for resale may not qualify for return.

Sarubima is not liable for indirect or consequential losses arising from website downtime, courier delays, third-party payment interruptions, or misuse of products outside the instructions supplied by the manufacturer.

Contact and disputes

If you need help with an order, a delivery issue, or a PayHere payment reference, please contact our support team promptly so we can review the matter and work toward a fair resolution.